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20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

Viva Maya By Wyndham, A Trademark All Inclusive Resort, a 4-star beachfront property nestled on a private beach in Playa del Carmen, features 339 colonial-style rooms, international restaurants, and Renova Spa.

Modern Room Amenities

Each room at Trademark includes a private French balcony or terrace with ocean, pool, or garden views. Accommodations feature 32-inch flat-screen TVs, air conditioning, mini fridges, and safety deposit boxes.

Global Dining Options

Five restaurants serve signature local and international dishes. El Nopal offers buffet dining with American and Mexican cuisine, while Bamboo specializes in Asian fare with teppanyaki and sushi. Il Palco presents Italian specialties, and Xul Ha focuses on traditional Mayan dishes.

Active Entertainment Choices

Viva Wyndham Azteca provides tennis courts, beach volleyball, and bike rentals. The resort features circus classes with trapeze setup, Caribbean dancing, and Pilates classes. Live performances take place in the open-air theater, complemented by theme parties and local handicraft markets.

Central Beach Location

Located 38 miles from Cancun International Airport, the resort sits near Quinta Avenida shopping district. Nearby attractions include Xcaret Park, Xaman Ha Aviary, and Playa del Carmen Archeological Site.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Queen Room
Max:
2 persons
390 sq. feet 
Bed options:
2 King Size Beds
Air conditioning
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Superior Queen Room
Max:
2 persons
390 sq. feet 
Bed options:
2 King Size Beds
Heating
Air conditioning
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Deluxe Queen Room
Max:
2 persons
435 sq. feet 
Bed options:
2 King Size Beds
Heating
Air conditioning
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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center
Playa del Carmen 1.7 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 1.7 mi
Cancun (CUN) 37.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Horseback riding
  • Cycling
  • Tennis court
  • Golf course
  • Darts
  • Table tennis
  • Archery
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Valet parking
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
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Location

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710
Map view
Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710
Nearby
Piste Cyclable sur Paseo Xaman-Ha
1500 ft
Restaurants
Les Crepes de Paris
2.0 mi
Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily return
8.2/10
Great
Rooms
5.6
Location
8.2
Service
6.4
Dining
6.0
Guest reviews
8.2/10
based on 5 reviews
7.9
7.9/10 based on 501 reviews
Michelle
United States of America, March  2025
6.0/10

My stay at Viva Maya was lovely. the lush, tropical grounds truly made me feel like I was in paradise. The food options were varied, with the a la carte restaurants offering some great meals, although getting reservations was a bit tricky. The staff, especially the entertainment team, were incredibly friendly and made my experience even more enjoyable. However, the bar service was slow at times, and the rooms could use a little updating.

Rooms
6.0
The room was clean, but in dire need of repair. the bathtub had peeling paint and the bathroom fixtures showed wear.
Service
7.0
Staff were friendly, but service could be hit or miss. the bar lines were often long, and there were inconsistencies in restaurant service.
Location
9.0
The resort is located in a beautiful area with pristine beaches and well-kept grounds. it was a perfect getaway environment.
Dining
7.0
Food options were plentiful, but the buffet food was average. I had a great experience with the a la carte restaurants, though reservations were limited.
Facilities
8.0
The pools were refreshing, and there were plenty of activities available. however, some areas seemed understaffed during peak times.
Hans
United States of America, March  2025
7.4/10

My stay at Viva Wyndham Maya was a mixed experience. The beautiful beach and engaged entertainment staff were highlights, but the room condition was disappointing, needing updates. While the food options were decent, they became repetitive after a few days. Overall, the resort provided a good atmosphere, but some areas require significant improvements.

Rooms
6.0
My room was on the ground floor and had the basics, but it felt outdated and in need of renovation. Cleanliness was also an issue with dust visible in corners.
Service
7.0
The staff across the resort were friendly and helpful, especially the entertainment crew who made my evenings enjoyable. However, the check-in process felt chaotic.
Location
9.0
I loved the location, which was just a short walk to the beach. The area felt safe, and it was convenient to head into Playa del Carmen.
Dining
6.0
The food had a variety of options and was generally tasty, but over my six-day stay, it became a bit monotonous, except for some standout items like woodfire pizza.
Facilities
5.0
The resort's facilities included a nice pool and beach area, but I found some amenities lacking like outdated room features and the app for dinner reservations didn't always work.
Jerry
United States of America, January  2025
6.4/10

I had a mixed experience at Viva Maya By Wyndham. While the beach and pool area were beautiful, the service and accommodations left much to be desired. The dining options were decent, but the overall experience didn’t quite meet my expectations.

Rooms
5.0
The room was small and outdated, with dusty corners and a rusty bathroom. Air conditioning struggled to keep it cool, which was disappointing.
Service
5.0
The staff were friendly and hard-working, but I found the front desk disorganized and unhelpful at times.
Location
7.0
The hotel is directly on the beach, which is great, but it’s actually situated in Playacar, not Playa del Carmen as I expected.
Dining
5.0
The food in the main restaurant was good, but after several days, the lack of variety became apparent. I enjoyed the Mexican restaurant the most.
Facilities
5.0
While the beach and poolside areas were lovely, the overall hotel amenities felt lacking and not well-maintained.
Jane
United States of America, December  2024
5.4/10

The resort boasts stunning grounds with a beautiful beach and clean pools, but there are several areas needing improvement. The food quality varied, and the service was often slow, especially at the bars. While the staff were friendly and welcoming, the room conditions left much to be desired, with many areas needing urgent updates.

Rooms
5.0
My room was clean, but it definitely needed repairs and updates. The air conditioning didn't work well, and the bathroom had signs of wear and rust. I was disappointed that the fridge didn't have any water or alcohol, and I struggled with the outdated fixtures.
Service
6.0
The staff were friendly and polite throughout my stay. They greeted me warmly, which created a welcoming atmosphere. However, sometimes the service was quite slow, particularly during peak times at the bars.
Location
8.0
The location is absolutely beautiful, situated in a lush area with a fantastic beach nearby. It was good to stroll around the resort, which felt like walking through a tropical paradise.
Dining
5.0
The dining experience was hit or miss. I found the buffet lacking in quality and often too hot. However, the a la carte options, especially the Mexican restaurant, were delicious. Booking these restaurants in advance was challenging, limiting my options during my stay.
Facilities
7.0
The facilities were well-maintained overall, but some like the bar service could use improvement. There were plenty of beach chairs and activities available, making it easy to enjoy the outdoor space.
William
United States of America, October  2024
5.0/10

I had a mixed experience at Viva Maya By Wyndham. The friendly staff and gorgeous beach made my stay somewhat enjoyable, but the check-in process was chaotic and my room needed some improvements. Dining options were decent, but the buffet became repetitive after a few days.

Rooms
6.0
My first room was dark and musty, but after speaking to the front desk, I was moved to a brighter, more spacious room with a great view. However, I noticed that some rooms really could use updates and better maintenance.
Service
7.0
The staff were generally friendly and helpful, especially the bartenders who mixed great margaritas. However, I felt that they could benefit from being more attentive to all guests rather than just a select few.
Location
8.0
Located in a beautiful area of Playa Del Carmen, the resort was surrounded by well-maintained greenery and flowers. The walk to the beach was a bit lengthy but definitely worth it, though I found the ocean swimming area wasn’t very inviting.
Dining
7.0
I enjoyed the a la carte restaurants, particularly the Viva Cafe with its delicious steak. The buffet had a good variety but was somewhat repetitive, and some dishes definitely tasted bland.
Facilities
6.0
I appreciated the availability of various amenities like a pool bar and a snack bar. However, the main pool felt crowded at times and some of the facilities seemed in need of maintenance.
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Rooms and Guests2 Guests, 1 Room